Chicago, New York, and San Francisco
Job description and responsibilities:
The SEM Account Manager is responsible for overseeing all facets of client utilization of the Kenshoo Search SEM management platform. The AM is ultimately accountable for clients' satisfaction and ability to leverage Kenshoo Search to drive ROI for SEM initiatives.
The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a consultative approach to addressing client needs.
Qualifications:
· Hands on SEM campaign implementation and management experience
· 2+ years experience in client services or technical project management
· Ensure client expectations are exceeded
· Organized and methodical, with excellent time management skills
· Energized by solving problems and finding opportunities to make a client successful
· Ability to understand the a client’s business goals, to anticipate future needs and help determine the ideal solution
· Technical support and search planning/execution
· Provide training to clients to enable them to effectively use Kenshoo Search
· Phenomenal communication skills and organized project management
· Ability to thrive in a fast pace environment with tight deadlines
· Ability to elicit client feedback to help direct continuous improvements for the Kenshoo Search platform
· Communicating regularly with the customer to evaluate satisfaction |